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Shipping & Returns

Shipping Rates and Specials

Free local pickup available for Victorian customers

Flat $10.00 shipping Australia-wide

Free shipping available for Australian orders over $80

International orders ship using DHL Worldwide Express, estimates on shipping costs available when looking at your cart

Free worldwide shipping available for international orders over $400


Domestic Shipping

For all domestic parcels we use Australia Post and only ship using Registered Mail.

You will need to sign for your parcel, if you cannot sign for it, or miss the delivery agent you will need to collect it according to the instructions left by the delivery agent.

We are unable to advise Australia Post to leave the parcel unattended, even if you add comments during checkout to that effect.

Cost

For all domestic orders over $80 your order includes a Free Shipping option, for orders below $80 shipping is a fixed rate of $10 nation wide. You will be advised of your available shipping options at Checkout.

Delivery Times

As a general guide deliveries to major cities will take 1 to 3 days whilst it could take up to 7 days for more remote areas.


International Shipping

We use DHL Express for all International parcels. Your package is fully insured and trackable and must be signed for upon delivery.

You will need to sign for your parcel, if you cannot sign for it, or miss the delivery agent you will need to collect it according to the instructions left by the delivery agent.

Cost

International orders over AUD$400 qualify for a Free Shipping option, for orders below AUD$400 you will be shown the shipping charges at Checkout, or can use the Estimated Shipping cost when looking at your Cart.

International Dispatch

We only ship international parcels once a week on Fridays, though depending on how busy we are this may be more frequent. You will be advised of the Status of your order via email and will be notified when your item has been collected by the DHL couriers.

Important information about Duties and Taxes

By placing an order on our website you agree to and understand that may be required to pay import duties and taxes in your country. Each countries import duties and taxes vary, and we cannot offer you advice. If you are unsure about import duties or taxes in your own country than please contact your local Customs office for information.

We are unable to change the value listed on any international packages, please do not ask as refusal may offend. It is Australian Law that all international packages have their value listed correctly, as this is not only used by Australian Customs but also by our shipping agents to determine the insurance value.

Multiple Orders & Packaging

Whilst we respect your packaging and shipment requests we reserve the right to either combine orders into a single shipment, or break your order down into smaller multiple shipments for ease and improved efficiencies of fulfiling your order(s).

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